Antenna Experts an ISO 9001:2015 Quality Management Systems (QMS) registered firm and it is the quality policy of Antenna Experts to design, manufacture, market the products of such quality that they will reliably perform their intended function so that Antenna Experts is recognized as a leading global manufacturer of sophisticated antennas and its accessories.
This quality policy ensures that our customers and employees alike clearly understand that the management of our company is involved and participates in the quality management system. Therefore, all Antenna Experts employees understand, recognize and appreciate the fact that customer satisfaction is the desired goal and support the quality system in marketing, purchasing, manufacturing and transportation.
We make every effort to ensure that each product manufactured by our company meet the expectations of our customers. In addition, each product manufactured by us, before it goes into the hands of the Client, is tested and checked for quality, performance and correct operation.
Antenna Experts is committed to delivering the highest standards of quality, safety and responsiveness in the telecommunication engineering and services we provide for our customers. AE quality policy aims to improve the Quality Management System continuously. It is planned to fulfill customer demands and needs very well. In parallel, It is designed to do all the works (RF optimization, operation and maintenance processes) in time, and complete the processes without error to increase customer satisfaction. We are committed to business excellence as encapsulated by the following principles:
Service Standards:
We shall deliver products and services that meet or exceed the requirements set by our customers and the relevant regulatory authorities. We shall comply with all the established procedures, quality standards, safety standards and regulations.
Commitment To Quality:
We are accountable for the Quality of our work and will perform to the best of our capabilities at all times. We endorse Human Factors principles and incorporate them in our quality approach.
Communication:
We communicate our Quality Policy with our customers, employees, vendors and partners and solicit their inputs to enable us to meet their expectations. We actively promote this policy across all levels of our employees and encourage them to embrace Quality as their personal reportable errors or incidents to the relevant parties and are committed to an open reporting culture. We encourage sharing of information on quality and shall always cooperate with quality auditors commitment.
Continuous Improvement:
We shall consistently strive to improve our quality through learning, sharing, benchmarking, innovation and participation in continuous improvement programmes. Our seal of Quality shall provide the framework for driving our quality programmes to inculcate a quality culture of excellence, innovation and continuous improvement. We shall establish and maintain appropriate controls and conduct periodic reviews of our attainment of set goals.
Quality is our mission. The quality policy is our main tool in achieving it. The policy is clearly defined, comprehensive and highly formalized.
Basic contents of our quality policy are:
| Company Strategy: | Strive towards leadership in our Markets. |
| Customer Satisfaction: | We want to be the market leader in customer satisfaction. |
| Employees: | We want qualified and content employees, who are motivated toward customer satisfaction. |
| Product Quality: | We strives to offer customers exceptional products for a fair price. |
| Development: | In the development of new products we strive to use environmentally friendly materials and production technologies whenever possible. |
| Production: | Our products performance and production repeatability is ensured by the control of critical manufacturing processes. |
| Profitability: | Economic success of our company, and customer satisfaction are the key objectives on which our policies are based upon. |